Ihre Aufgaben
Implico is a leading provider of SAP solutions for the digitalization of business processes in the liquid logistics. The Services for the Implico IT are outsourced to a 3rd party device provider. Implico plans to offer Saas solutions for certain products. The IT Manager is responsible for overseeing the organization’s IT infrastructure, ensuring high availability, performance, and security of systems and services. This role involves managing IT operations, data centers, cloud environments, and service management processes.
Key Tasks:
Key Tasks:
- Collaborate with senior leadership to align IT with future Implico needs
- Plan and oversee IT budgets, ensuring cost-effectiveness
- Oversee IT service management processes such as incident management, problem resolution, major incidents and coordinate between Implico and the service provider
- Ensure IT infrastructure complies with industry standards and security best practices (e.g. ISO 27001, GDPR)
- Ensure the Implico and Service partners vendor comply with cybersecurity policies and industry regulations like ISMS
- Mange IT risk assessments and ensure disaster recovery and business continuity plans are in place
- Establish performance metrics and KPIs and monitor the service provider’s performance, conduct regular performance reviews to ensure the agreed service levels are met
- Manage relationships with IT vendors, service providers, and partners to ensure effective delivery of services
- Act as the main point of contact between the business and the IT vendor, address recurring issues and suggest improvements to the service provider
- Explore and implement improvements and cost-saving opportunities
- Negotiate contracts and service agreements, manage changes and renewals with technology providers based on Implico needs
- Critically assess the IT architecture and solutions provided by the managed service provider (MSP), ensuring they align with business needs, security, and scalability requirements. Proactively challenge suboptimal designs and drive improvements by leveraging in-depth IT expertise to propose and lead enhancements.